Ans: Whether youâre looking to book a tour package, rent a car, arrange an airport transfer, or hire a professional tour guide, weâve made it easy for you. Simply visit our dedicated pages â Book a Package, Rent a Car, Airport Transfer, or Hire a Guideman â to explore a variety of options tailored to your needs. Choose what suits you best and enjoy a seamless booking experience. If you face any issues along the way, our support team is always ready to assist you. Call / Whatsapp for support: +8801714 936 886 , Email: info@sylhettouristguide.com .
Yes. We offer a diverse range of tour packages designed for couples, small groups, families and larger parties. Each package is thoughtfully crafted for travellers who wish to explore Sylhetâs beauty to the fullest â without the hassle of planning every detail. Take a moment to browse through our Tour Packages and find the one that perfectly matches your travel style.
Ans: Unfortunately not. We provide private tour packages. If you are not a registered tourist, we will not be able to arrange the tour for you. We are not able to make any exceptions and add an extra person to join in any package. It would be greatly appreciated if you would take a look at the General Conditions page.
Ans: You can book any of our existing packages or request a fully customized one at any time. However, we recommend scheduling your tour at least 5-7 days prior to your arrival to allow us sufficient time to confirm hotel and transport availability and finalize all arrangements. If you wish to cancel your booking, please review our Booking Cancellation Policy for detailed guidelines. .
Ans: Offering high-quality tours in English is one of our main priorities as we welcome international tourists. However, all of our guidemen can speak English and Bangla fluently. If you need a guide who can speak a different language, please let us know by clicking here .
Ans: No. Please ensure you select your tour packages and car rental carefully, as changes cannot be made once the tour has started. We are committed to providing our guests with the best possible experience. While we cannot guarantee immediate solutions, we will always do our best to understand and assist with any issues that may arise.
Ans: It is difficult to decide on the best month because of the varying weather and seasons. Sylhet is a place where you can find many attractions. It is preferable to visit every month, but the ideal time is the winter season. The middle of the monsoon and the end of the monsoon is when the weather is most favorable.
1. Insider Access: Gain immediate access to hidden gems and experiences that are often overlooked by first-time visitors.
2. Cultural Insights: Learn about local traditions, history, and culture in-depth from someone who is a native and deeply knowledgeable.
3. Safety and Companionship: Enjoy added security and the comfort of having a trusted companion throughout your journey.
Hire a Guideman now
Ans: Yes. If our listed packages donât fully meet your preferences, youâre welcome to create a customized package and send it to us. We will review your selections and provide a personalized quotation based on your chosen itinerary.
Ans: Yes. You can choose any of our services and make a reservation. We accept bookings for one or more services, such as Hotel Booking, Transport Booking, Boat Booking and Guideman Hiring. Thank you!
Ans: If you wish to cancel your reservation, please notify us at least 72 hours before your scheduled arrival to receive a full refund. Cancellations made within 48 hours of arrival will incur a 50% charge, and those made within 24 hours will be non-refundable. This policy applies to all packages and multiple bookings. For complete details, please refer to our Booking Cancellation Policy Page
Ans: You have to pay 30% of the total amount to confirm your booking, and the rest must be paid in cash or by other payment method when you arrive. If you do not pay 30% at least 5 days before your arrival, your reservation will be automatically canceled.
Ans: No. There are no additional charges. We are transparent about the pricing. As a result, we have published the price of every package and car rental which include vehicle, boat and guide on our website. However, if you want to extend the duration of the tour or change anything, it might charge more or less. Please read Rules to know more about rules & regulations.
Ans: Your payment will be verified within 24 hours. If your payment is processed successfully, we will notify you by email or phone call.
Ans: It is permitted; however, we kindly request that all guests complete the booking form to ensure a smooth reservation process. Please note that if payment is not received at least 5 days prior to your arrival, your reservation will be automatically canceled.
Our terms and conditions apply uniformly and remain unchanged under all circumstances. The terms and conditions will always be the same under any circumstance.
Ans: We typically contact our guests by phone or email as soon as we receive their payment. If you do not receive a confirmation message or email within 24 hours , please donât hesitate to get in touch with us.
We would appreciate it if you could email us a screenshot of your payment to info@sylhettouristguide.com for faster verification.
Our specialists are always available to assist with any issues or inquiries.
Kindly note that our emails may occasionally appear in your spam or junk folder, so please check there and contact us immediately if you havenât received a confirmation.
Ans: Never a scam. Sylhet Tourist Guide is a professional organization with carefully screened well-educated team members. All staff are local (Sylheti) professionals with extensive experience in tourism and hospitality.
We partner only with authorized hotels, transport providers, boat operators and photographer associations in Sylhet to ensure reliable, safe and transparent services. Your bookings and payments are handled securely and we maintain strict quality control and verification procedures for every supplier we work with. Know more about us
Ans:If any item or property is damaged, lost or broken during your trip, the cost of replacement or repair will be your responsibility. While Sylhet Tourist Guide cannot be held liable for such incidents, we always strive to assist our guests in resolving any issues that may occur â because your satisfaction and comfort remain our top priority. For full details, please review our Terms & Conditions.
Ans: Yes. Hotel management is very conscious about the security of guests and that is why all our top luxurious hotels in Sylhet have round-the-clock CCTV surveillance.
Ans: We are not responsible for any product or valuable thing that you lost or got damaged. You should contact the service provider authority about where you missed the product or got the damage. If you experience any unfairness, please contact us right away. Our support team is always available to help you and they will always put you as their top priority.
Ans: If you are experiencing this type of problem, please contact our support team as soon as possible by phone or email . We want to ensure that our guests have a positive experience.
Ans: For Bangladeshi guests aged 18 or older, a valid National Identification Card (NID) must be presented upon request by our service providers for identity verification.
Hotel reservations require identity verification at check-in; guests will be asked to show their NID to complete the booking process and confirm occupancy.
International guests must present a valid passport or equivalent government-issued identity document that clearly confirms their full identity and nationality.
If you have questions about acceptable ID documents or our verification process, please visit our Terms & Conditions or contact us.
Ans: You are allowed to carry any legal weapon as long as it is licensed by the government of Bangladesh. However, we do not tolerate any illegal materials carried in your bag. It is permissible for tourists to carry a quart-sized bag of liquids, gels, creams, pastes and essential materials in their carry-on bags during the tour. These are limited to tour-sized containers that are 3.4 ounces (100 milliliters) or less per item â including medical drugs, inhalers, etc.
Ans: Itâs truly challenging to choose the most captivating destination in Sylhet, as each location offers its own distinct charm and draws thousands of visitors daily. Nevertheless, Sada Pathor (Bholagonj) stands out as one of the most iconic and frequently visited attractions in the region. Jaflong and Lalakhal with their breathtaking natural beauty, also rank among Sylhetâs most enchanting spots. Know about Top Attractions in Sylhet
Ans: Lalakhal is a great place to visit in winter because of the mesmerizing blue watercolors.
Ans: Lalakhal is a serene natural spot without any shopping centers or commercial facilities. Visitors looking to buy souvenirs, snacks or other items will need to make their purchases in Sylhet town before heading there, as the area is primarily focused on its scenic beauty and river-based attractions.
Ans: Exercise caution, as quicksand can be a hidden danger. If you donât hire a Guideman, consult our experienced boatman beforehandâheâs well aware of the area and can provide valuable guidance. Always check in with him before heading out, and be sure to carry plenty of drinking water.
Ans: The best time to visit Jaflong is generally during the dry and cooler winter season, which runs from October to February .
If your goal is comfortable touring, clear skies, and safe exploration, stick to the October to February window. If you prioritize seeing a dramatic, full river at the expense of comfort, the early monsoon (June/July) can be worthwhile, but be prepared for heavy rain.
Ans: Sada Pathor, located in Bholagonj, has emerged as the premier tourist attraction in Sylhet. Situated about 39 km from Sylhet city, this stunning destination draws visitors with its unique landscapes and natural charm, making it a must-visit spot for anyone exploring the region.
Ans: Yes, Sylhet is generally safe for tourists with tourist police stationed at major attractions to ensure security. Hiring a local guideman through Sylhet Tourist Guide adds an extra layer of protection, as they are familiar with the area and can help prevent scams or handle any unexpected situations effectively.
Ans: Several attractions in Sylhet require an entrance fee for visitors. These include Adventure World, Lawachora National Park, Madhabkunda Eco Park, Ratargul Swamp Forest and Dreamland Amusement Park.
Ans: We offer a wide range of high-end vehicles for your tour to ensure a comfortable and luxurious experience. However, at the moment, BMW, Mercedes and Toyota Prado are not available. You can still choose from our other premium options to enjoy a stylish and smooth journey throughout Sylhet. Rent a Car Now
Ans: No. The Sylhet District Transportation Labor Union regulates and oversees vehicles such as X Corolla, Allion Premio, Noah, Hiace, and others. Additionally, the Sylhet Minibus Club holds all drivers and vehicles accountable for their conduct ensuring that passengers are protected from any fraudulent activity.
Ans: All our drivers have at least five years of driving experience and hold a valid driving license. They are certified and trained by the Bangladesh Road Transport Authority (BRTA).
Ans: When you rent a car for a day, it will be at your service for 9 (nine) hours starting from the time of pickup. If you wish to extend the rental period, an additional fee will apply, as determined by the Sylhet Tourist Guide team.
Ans: No, itâs not required. However, many guests choose to cover the cost of lunch or dinner for their driver as a gesture of appreciation.
Ans: Providing your mobile number is optional , but it allows you to contact the driver at any time to confirm pickup or drop-off details.
Ans: Our drivers are trained to maintain professional conduct at all times. If any incident occurs, please report it to us here immediately and retain any evidence of the misconduct. We will take prompt and appropriate action upon receiving your complaint.
Ans: To explore Sylhetâs most popular tourist spots, hiring a boat is often necessary. Visitors wishing to see Sada Pathor, Ratargul Swamp Forest, Bisnakandi, Jaflong, Lalakhal and Panthumai must travel by boat to reach these scenic destinations.
Ans: No. Visiting Lalakhal is only possible by speed boat. The usual routes are Sharighat Bazar to Lalakhal Zero Point and Lalakhal Zero Point to Sharighat Bazar.
Ans: Unfortunately, we donât have life jackets yet, but we are working to make them available as soon as possible for our guestsâ safety.
Ans: We offer Dingi Boat, Engine Boat, Launch boat and Speed boat rentals for tourists.
The boats can hold-
* Dingi Boat: No more than 4 people
* Engine Boat: No more than 8-10 people
* Launch Boat: Up to 5 people
* Speed Boat: Up to 5 people
In order to ensure the safety of our guests, we recommend that they travel with the lowest number of tourists possible.
Ans: It is not advisable for tourists to jump into the river, as some places can be dangerous. If you are very excited to jump into the river, Please ask your guide or boatman about the existence of quicksand.
Ans: The rate for the boat is not fixed and it varies from place to place. The current rate-
* Dingi Boat at Ratargul: BDT 750 (for domestic visitor)
* Engine Boat at Sadapathor: BDT 800
* Engine Boat for Lalakhal : BDT 1650
Ans: If you are already in Bangladesh, you can go to any branch of Sonali Bank and make the payment in our bank account. Banking hours are 10.00 am â 4.00 pm except Fridays, Saturdays and govt. holidays. You can also pay to our bKash merchant account. You are welcome to our office and pay in cash USD or BDT. In order to do that, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small team is composed of a few members and guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. Thatâs something that happens often with us. You can pay us free through our bKash merchant payment gateway. You can also pay through Rocket, Nagod, Upay etc. We are currently developing our payment method.
Ans: Yes, you can. You are welcome to our office and pay in cash USD or BDT. In order to do that, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small agency is composed of only a few staff members, all of whom are also our guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. Thatâs something that happens often with us.
Ans: You have to pay 30% of the total amount to confirm your booking, and the rest must be paid in cash or by other payment method when you arrive. If you do not pay 30% at least 5 days before your arrival, your reservation will be automatically canceled.
Ans:
* If you cancel in the last 3 days before your arrival, you will be refunded 100%.
* If you cancel within 48 hours of your arrival, you will be charged 50%.
* If you cancel within 24 hours, you will be charged 100%.
* No changes will be accepted less than 3 days before the tour schedule date.
For more information about it, please read the Cancellation Policy Page.
Ans: Unfortunately not at the moment. We may be able to offer a discount in the future, so please check our website for updates.
Ans: We offer comprehensive tour services in Sylhet, including customized tour packages, car rentals, airport transfers and professional tour guides. Our tour packages cover hotel reservations, vehicle bookings, boat trips, and guide services, ensuring you can enjoy your holiday seamlessly and without any stress. You can book one or multiple services directly through our website. To learn more about the full range of services we offer, please visit our Services page. Please visit Our Services page
Ans: We look after visitors to best ensure their satisfaction and delightful interaction with our services. Our Support system is to address their issues and resolve them in a timely and efficient manner. Our support reps interact with our guests on a variety of channels such as phone, email and social media and ensure that all valid guest concerns are being dealt with immediately. Our team acts as a liaison, provides services information, answers questions and resolves any emerging problems that our guests accounts might face with accuracy and efficiency. We always try to get connected to our guests face to face or over phone calls. We try to solve the problems of our valuable guests. Our team is always ready to respond to any call. Our Support is open in 24 hours. Our team is very strong in communicating with the clients and solving their problems. As a local tour operator, our team works physically in need to solve any problem.
Ans: Reasons to Hire a Guideman in Sylhet
# Insider Knowledge: Gain immediate access to hidden gems and local insights that you might otherwise miss.
# Cultural Immersion: Learn about Sylhetâs culture and traditions in depth from someone with firsthand experience.
# Safety & Companionship: Enjoy added security and a friendly presence throughout your tour.
# Flexible Planning: Adjust your itinerary on the go and prioritize experiences according to your interests.
Ans: No, you are not required to cover your guidemanâs meals or any other expenses. However, many of our guests choose to do so as a gesture of appreciation.
Ans: Sylhet Tourist Guide, Bangladesh offers a variety of rental options in Sylhet. We are working with our local partners who are engaged in different sectors related to our services. As a local tour agency, We have a trade license from The Government of Bangladesh. To know more about us, Please click here.
Ans: Our head office is situated outside Sylhet City and close to the Sharighat-Lalakhal tour spot. You are welcome to our office at Shapla Tower, 3rd Floor, Darbast Bazar, Jaintapur, Sylhet. another office is located core heart of Sylhet city at Ghurni-40, Ambarkhana, Sylhet.
If you want to come and visit us, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small team is composed of only a few members and guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. Thatâs something that happens often with us.
Find Our Location
Ans: We started rendering our online service professionally in 2021, after working on it since 2015.
Ans: Unfortunately not.
Ans: We do not take any responsibility for any personal injury or any other problem that may occur but we try to help and support our guests because they are our main concern. Please learn more from Terms & Conditions page.
